FAQs

 

What types of products do you offer?

Motherhood Is Messy specializes in a range of thoughtfully designed apparel and accessories, including whimsical tote bags and cozy hoodies. Each product is crafted to celebrate the joys and challenges of parenting while ensuring comfort and style for everyday wear.

How long does it take to process and ship my order?

All products are print-on-demand, and orders typically take 2–7 business days to process before shipping. Once shipped, delivery times are approximately 3–7 business days for domestic orders and 7–20 business days for international orders.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be unworn or unused, with tags, and in their original packaging. You will need to provide a receipt or proof of purchase. For items shipped to the European Union, a 14-day cooling-off period applies.

How can I track my order?

Once your order has shipped, you will receive a tracking link via email. This allows you to monitor the status of your shipment until it arrives at your designated address.

What should I do if my item is damaged or incorrect?

Upon receiving your order, please inspect it immediately. If you find that the item is defective, damaged, or incorrect, contact us right away so we can evaluate the issue and provide a resolution.

Are there any items that cannot be returned?

Certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us for clarification.

How are shipping costs calculated?

Shipping costs are calculated at checkout and vary based on your location and the products in your order. You will see the total shipping cost before finalizing your purchase.

What if I want to exchange an item?

The most efficient way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item you desire.